Legal

Privacy Policy

Last Updated: July 17, 2026

Welcome to Velocity POS ("we", "our", or "us"). We value your privacy and are committed to protecting the information you provide while using our Point of Sale (POS) software, mobile applications, desktop applications, web applications, and related services (collectively, the "Services").

This Privacy Policy explains how we collect, use, store, share, and protect your information.

By using our Services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

Business Information

When a business registers with Velocity POS, we may collect:

Business name
Business address
GST/VAT or tax identification numbers (where applicable)
Contact information
Branch information
Subscription details
Billing information

User Information

For business owners and staff members, we may collect:

Name
Email address
Mobile number
Login credentials (encrypted)
Role and permissions
Profile information

Customer Information

Businesses using our Services may choose to collect customer information, including:

Name
Phone number
Email address
Loyalty information
Gift card details
Reward points
Purchase history
Delivery addresses
Customer preferences

Businesses are responsible for obtaining any necessary customer consent.

Transaction Information

We collect information relating to transactions processed through the Services, including:

Order details
Products sold
Quantity
Discounts
Taxes
Payment method
Invoice numbers
Refunds
Tips
Delivery charges
Gift card usage
Loyalty redemptions

We do not store complete payment card numbers.

Device Information

When you use the Services, we may collect:

Device model
Operating system
App version
Device identifiers
Browser type
IP address
Time zone
Crash reports
Diagnostic information

Location Information

Where enabled, we may collect location information to support:

Delivery services
Branch operations
Attendance
Business analytics
Fraud prevention

Location permissions are optional unless required for specific features.

Usage Information

We automatically collect information about how the Services are used, including:

Login activity
Feature usage
Error logs
Session duration
Device activity
Performance metrics

2. How We Use Your Information

We use your information to:

Provide our Services
Process orders
Generate invoices
Manage inventory
Manage employees
Process subscriptions
Provide customer support
Improve application performance
Detect fraud
Prevent unauthorized access
Send important service notifications
Maintain security
Meet legal obligations

3. Notifications

We may send:

Order notifications
System alerts
Security notifications
Subscription reminders
Product updates
Maintenance notices

Businesses may also use our platform to send invoices, receipts, order updates, loyalty messages, promotional messages, and other customer communications.

4. Analytics

We may use analytics tools to understand:

Feature usage
App performance
Crash reports
User engagement
Device compatibility

These analytics help us improve the Services.

5. Cookies and Similar Technologies

Our web applications may use cookies and similar technologies to:

Keep users signed in
Remember preferences
Improve security
Analyze website traffic
Enhance user experience

Users may disable cookies through browser settings, although some features may not function properly.

6. Data Sharing

We do not sell personal information.

We may share information with trusted service providers who assist in operating our Services, including:

Cloud hosting providers
Payment gateway providers
SMS providers
Email providers
Push notification providers
Customer support providers
Analytics providers

These providers are required to protect your information.

7. Payment Processing

Payments are processed through third-party payment providers.

We do not store complete debit or credit card information.

Payment information is handled according to the policies of the respective payment providers.

8. Data Storage

Your information is securely stored on cloud infrastructure.

We implement reasonable technical and organizational safeguards designed to protect your data from unauthorized access, alteration, disclosure, or destruction.

9. Data Retention

We retain information only for as long as necessary to:

Provide the Services
Meet legal obligations
Resolve disputes
Enforce agreements
Maintain financial records

Businesses may request deletion of their account subject to applicable legal and tax retention requirements.

10. Security

We employ industry-standard security measures including, where appropriate:

Encryption in transit
Secure authentication
Access controls
Role-based permissions
Audit logging
Regular backups
Monitoring of security events

No method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

11. Your Rights

Depending on your jurisdiction, you may have rights to:

Access your information
Correct inaccurate information
Delete information
Restrict processing
Object to certain processing
Export your data where applicable

Requests may be subject to legal or contractual obligations.

12. Children's Privacy

Our Services are intended for businesses and are not directed to children under the age required by applicable law. We do not knowingly collect personal information directly from children.

13. International Transfers

Your information may be processed and stored in countries where we or our service providers operate. Appropriate safeguards will be implemented where required by law.

14. Third-Party Services

Our Services may integrate with third-party providers, including:

Payment gateways
SMS providers
Email providers
WhatsApp messaging providers
Accounting software
Delivery platforms
Hardware devices
Analytics services

Their use of your information is governed by their own privacy policies.

15. Business Responsibilities

Businesses using Velocity POS are responsible for:

Obtaining required customer consent
Complying with applicable privacy laws
Protecting employee accounts
Maintaining secure passwords
Managing user permissions appropriately

16. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

The updated version will be published within the application or on our website with the revised "Last Updated" date.

Continued use of the Services after changes become effective constitutes acceptance of the revised Privacy Policy.

17. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Velocity POS

Email: support@velocitypos.one

Website: https://velocitypos.one

Support Email: support@velocitypos.one